Help Desk Operations
Using an ITIL® based approach to IT service delivery, SPS offers a full spectrum of help desk services to support 24x7x365 operations for our customers and their diverse end user community. Whether we’re supporting on-site operations or answering calls, our help desk technicians can accurately and quickly prevent and resolve issues. In addition level one Help Desk support, we offer several types of level two, level three, and level four support including:
Desk Side Support - Desk Side support teams are responsible resolving issues related to desktops, laptops, PDAs, and peripherals that the first level was not able to solve. Our support team installs and configures computers for new users; repairs software or hardware issues; and provides workstation location moves.
Network Support - Network teams are responsible for the network software, hardware and infrastructure such as servers, switches, backup systems and firewalls. They are responsible for the network services such as email, file, print, and security.
Server Support - The server team is responsible managing the servers within the organization. Support includes Active Directory, network resource management, email accounts, and server software configuration and maintenance and may include advanced services such as database support, collaborative technology support, and whatever else your business requires.
Network Support – The telecom support team is responsible for the phone infrastructure such as PBX, voicemail, VOIP, telephone sets, modems and fax machines. Our technicians configure and move telephone numbers and setup and configure voicemail.